Shipping Policy

At Heartlight Home Goods, every piece begins as original artwork and is created especially for you. Your order is part of a thoughtful, hands-on process—from production to final finishing touches.

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Order Processing Time

All items are made to order.

Please allow approximately 2 weeks (± a few days) for your order to be:

• Produced from original artwork

• Delivered to our studio

• Carefully packaged

• Hand-signed

• Finished with custom detailing (including charm attachment)

This process ensures that each piece you receive is uniquely yours.

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Shipping Time

Once your order has been completed and shipped, delivery times will vary based on your location and selected shipping method.

You will receive a tracking number once your package is on its way.

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Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.

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Sustainability Commitment

We are committed to thoughtful, responsible packaging.

Whenever possible, Heartlight Home Goods uses:

• Recycled materials

• Biodegradable packaging

This is one small way we extend the care behind our artwork into the world it lives in.

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Multiple Shipments

In some cases, items in your order may arrive separately depending on production timing. If this happens, you will receive tracking information for each shipment.

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Incorrect Addresses

Please ensure your shipping information is accurate at checkout.

Heartlight Home Goods is not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply to resend returned packages.

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Delays

While we strive to meet all estimated timelines, delays may occasionally occur due to:

• Production demand

• Carrier issues

• Seasonal volume

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We appreciate your patience—your piece is being created with care every step of the way.