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Refund Policy

Heartlight Home Goods

Fine Art for a Fun Feeling

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At Heartlight Home Goods, each piece is thoughtfully created from original artwork and produced especially for you. Because of the custom, made-to-order nature of our products, we ask that you review your order carefully before completing your purchase.

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All Sales Are Final

All items are made to order and, in many cases, hand-finished or signed.

For this reason, we do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect selections (size, style, or design)

  • General wear or use​

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Damaged or Defective Items

We stand behind the quality of every piece we create.

If your item arrives damaged or defective, please contact us within 5 days of delivery at:
heartlightart@icloud.com

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Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

        If approved, we will gladly:

  • Replace the item at no cost to you, or

  • Offer a refund if a replacement is not available

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Lost or Stolen Packages

Heartlight Home Goods is not responsible for packages marked as delivered but not received. Please check with your carrier and neighbors first. If you need assistance, we’re happy to help guide you through next steps.

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Shipping Issues

If your order is returned due to an incorrect address provided at checkout, the customer is responsible for reshipping costs.

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Cancellations

Because orders are processed quickly, cancellations must be requested within 12 hours of purchase. After that, your order may already be in production and cannot be changed.

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Our Commitment to You

We want you to love your Heartlight piece. If something doesn’t feel right, please reach out—we’re here, and we care.

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